There have always been issues that stem from sharing accounts between people. For this reason, the staff has never officially offered support to accounts that were found to be shared. However, when such cases arise, the team has always tried to help users who share their accounts as much as we can, even though they will not get the full restoration support of our staff.
This brings about the subject of “Guild Accounts,” accounts made with the intention of giving multiple people access, to either house the guild leader character or to store guild items. As these accounts are usually shared by multiple people, there is a very large chance that someone will log in to one of these accounts, someday, and take items from it. In such cases, the staff usually tries to assist users in getting their items back. This allowance has caused many problems for us in ticket load and delays as well as many debates as to “who” should get what.
As of June 1, 2011, the support for Shared Guild accounts is being changed:
If an account has had many previous accessors, over a significant period of time, and one of the accessors takes items off of the account in question, the WarpPortal Support team will not retrieve the items that the accessor took.
Each account was registered by one individual. Even if an account was created with the intent of several people sharing it, there is one person that went through the registration process, and that individual is responsible for everything that happens on an account. The registered users of all shared accounts are urged to change the password to those accounts.
If you intend to share an account, only put items on there that you are comfortable losing. And understand that at some point it is likely that something will be taken that wasn’t likely intended to be permanently taken.
Everyone should be cautious with the people they share accounts with. The WarpPortal Support staff has seen many cases of real life friends betray each other in order to steal items from a shared account. If you share you must do so with the complete understanding that your actions are putting the account at risk. Sharing accounts also leads to suspensions when the sharing person does something against the User Agreement or Account Policy, the account will receive the appropriate consequences.
Please be careful when considering if account sharing is worth losing the items you have worked for.
‘Corvus’ Customer Service Manager