Hello there everyone. This last week has been a pretty eventful one. We had a server move from Sunday to Monday afternoon, as well as an unscheduled hardware downtime late last night at 11/17. To compensate for the downtimes each game will be having events or subscription time added onto affected accounts. For VIP time and item distribution we are working on having these ready to be added on Friday. We greatly appreciate your patience and thank you for your support.
Compensation event by game:
Event: Double Exp and Lant
3 Day Premium Extension for Requiem accounts with Premium during downtime.
End Date: 11/23/2015 12:00 AM
Event: Dapara EXP buffs, no MP loss, and 3-day VIP for those who played this past week
End Date: Nov 23 – 30, 2015
Event: 3 Day VIP for those who played this month
3 day VIP for all active VIP subscribers as of 11/15
Event: 2.5 EXP and we will be giving out Soulcraft Randomizers (5) and Pet Mount Food (10 day) for all players for all players who made an account prior to 11/17/2015.
End Date:11/25/2015 12:00 AM
25% Experience, 2x Drop, 50% Clan Point & Free Game Arena Energy
Start Date: 12:00PM, November 20
End Date: 12:00PM, November 23
We already gave compensation for the planned downtime, this is for the unplanned downtime.
Direct Compensation for accounts logged in from Nov 1 – 18:
All Accounts: 3 Days Premium Service
Existing Premium Users: 3 Additional Days (total of 6)
Direct Compensation Date:
We’ll get this done and added by the end of Nov 20, so it can be enjoyed during the weekend.
Special note: compensated premium service does not start until a player logs in on an account. So this means, your compensation will not run out if you don’t log in for a while once distributed.